Front Desk Specialist - Healthcare Group

  • Northeast Healthcare Recruitment
  • Phoenix, AZ, USA
  • May 17, 2018

Job Description

Well respected Healthcare group in central Phoenix is seeking a Front Desk Specialist/Customer Service Representative. 

Type of Employment: Full Time/Hourly

      Essential Job Responsibilities:

  • Greets, schedules and confirms patient appointments via telephone or in person, utilizing proper customer service etiquette and attempts to contact patients to confirm future appointments and documents attempts per department guidelines
  • Collects co-payments, deductibles, and other financial liabilities.  Maintains cash logs and adheres to cash handling policies and procedures
  • Checks in and checks out patients
  • Participates in outbound calling campaigns
  • Copying, scanning and faxing as needed
  • Communicates and coordinates with back office medical assistants
  • Completes insurance verifications
  • Interviews patients in order to obtain demographic eligibility and insurance information required for registration
  • Registers confidential information in the computer system and updates and revises information as needed and verifies insurance, pre-certification, and obtains authorizations, if applicable
  • Helps maintain front office organization
  • Identifies and resolves problems of patients and staff and provides guidance and leadership with crisis situations
  • Other duties assigned as needed


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