Business Office Manager

  • Northeast Healthcare Recruitment
  • Sierra Vista, AZ, USA
  • Nov 08, 2018

Job Description

·        Directs and oversees all business office staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.

·        Facilitates and promotes orientation, operational training, hands-on coaching, and other staff development tools and resources for all business office staff, and monitors performance.

·        Gathers and reports accurate data to facilitate and support leadership requests, and internal and external audits as required.

·        Directs, develops and implements policies and procedures regarding business office operations.

·        Assists in system administration of NextGen by reviewing and editing billable service items and other menu items and templates that affect billing.

·        Conducts regular operational staff meetings effectively.


Assists in Maintaining Financial Strength of CCHCI

·        Ensures that Month End closings are completed in a timely and accurate manner.

·        Reviews the End of Month balances of Patient Accounts Receivable for accuracy.

·        Analyzes aging of patient Accounts Receivable on a monthly basis and directs billing staff to improve payment statuses.

·        Ensures that charges and payments are posted daily.

·        Manages claim denials to identify causes, corrective actions and ensures timely resubmission.

·        Manages patient accounts regarding payment arrangements, collections and resolution of complaints and correction of errors.

·        Conducts routine internal audits of charges, payments and adjustments.

·        Ensures that unbilled encounters and un-submitted charges are addressed.

·        Assists in negotiation and renegotiation of contracts.

·        Assists with various projects in support of Leadership.


Required Education:

        Certified Professional Coder Certification required. 

  • Associates and/or Bachelor’s degree in healthcare administration, public health, business management or a related field preferred.

  • Supervisory or other leadership experience preferred

  • Four or more years of experience in Billing and/or Credentialing.

  • Any combination of education and/or experience that provides the necessary skills and sensitivity.

  • Certified Professional Coder Certification required (can be in progress).

  • Automobile and valid driver’s license necessary as position requires occasional travel.

  • Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.

  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.

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