Clinic RN Care Manager

  • Northeast Healthcare Recruitment
  • Phoenix, AZ, USA
  • Jun 12, 2018
Registered Nurse

Job Description

Large community health center is seeking a Clinical RN Care Manager. Phone triage experience a must. The role the Clinic RN is to work collaboratively with providers and the care team to provide safe, efficient and effective care to empaneled patients. Under the clinical direction of a Clinical Quality Manager, the RN (1) facilitates health and disease management, (2) uses evidence-based care to improve quality and patient outcomes, and (3) assists in transitions of care.   

2 years experienced required and current unencumbered Arizona R.N. License.

Current CPR certificate



  1. Talks directly to patients on the telephone and in the clinic and then directs them to hospital emergency department or urgent care centers or to see their physician during office hours.

  2. Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint.

  3. Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history in EMR.

  4. Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ED immediately.

  5. Maintains follow up of all patients directed to the ED per established protocols.

  6. Sets up appointment for patients who do not need to go to ER but need to see a medical provider or arranges for an appointment scheduler to make the appointment.

  7. Responds to all in clinic emergent patient needs and conduct triage as explained above.

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