Community Health Center in the Phoenix area is seeking a Spanish speaking interpreter to provide Spanish interpretation services between patients, families and healthcare team to ensure effective communication occurs between health care provider and the patient and family in a respectful, culturally appropriate, and effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides bilingual interpretation (English and Spanish) for limited English proficient patients to ensure accurate and effective communication occurs between patients, family members, and health care team members.
- Works as part of department team and serves as primary and “float” interpreter within assigned department with various physicians, nurse practitioners, behavioral health staff, registered dieticians and other integrated staff.
- Works collaboratively with existing trained dual role medical interpreters and other staff providing language accommodation.
- Follows national standards of practice and ethics and must maintain patient/employee confidentiality at all times.
- Ensures appropriate documentation of all interpreted encounters occurs in patient's medical record
- Respects rights and dignity of each individual and handles all situations in a professional and compassionate manner.
- Must be able to embrace differences among people and is able to interact with patients, team members, others staff, and external partners in a culturally respectful manner.
- Performs all other duties as assigned.
- Promotes positive patient/guest relations in accordance with Health Center policies, providing a high level of quality in personal attention and service to patients and visitors.
- Observes organizational policies concerning unscheduled absences/tardiness and reports unscheduled absences/tardiness in accordance with departmental procedures; has 3 or fewer occurrences of unscheduled absences/tardiness in a twelve month period.
- If in a nonexempt position, does not incur excessive overtime. Does not work overtime without prior written approval of his/her supervisor. If in a supervisory position, controls the overtime expended by his/her subordinates within the policies and practices of the facility.
- Complies with the organization Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abides by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of the Health Center.
- Reports to work at the start of the shift 98% of the days scheduled. Follows the work rotation schedule. Explains and gives proper notification of absenteeism, as outlined in the facility Policies and Procedures. Attends a minimum of 98% of the staff meetings. Reads and signs off on all minutes of the meetings not attended. Participates in committees as assigned. Maintains 100% attendance at mandatory skill/departmental updates. Seeks out facility or external education/training that would further develop individual skills, experience or knowledge necessary for a high standard of functioning in his/her job.
- Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
- Dresses according to the organization’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
- Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.
Minimum of 3 years interpreting a healthcare or clinical setting
The ideal candidate must have excellent written and verbal communication skills with sound medical vocabulary proficiency in both English and Spanish.
CERTIFICATES, LICENSES, REGISTRATIONS
Completion of a medical interpreter training course that is consistent with national standards.
Documentation of up to date or recent (within two years) continuing education or updated coursework